For more information about mandatory binding arbitration (BMA) issues in other types of contracts such as employment, credit, telecommunications services, and insurance:

Mandatory Arbitration Clauses: Undermining the Rights of Consumers, Employees, and Small Businesses from Public Citizen's Congress Watch describes several unique characteristics of mandatory arbitration that makes it harder to individuals to prevail in a dispute with a business.

Consumer and Media Alert: The Small Print That's Devastating Major Consumer Rights
Most Consumers Never Even Notice "Mandatory Arbitration Clauses," Now Being Slipped Into Everything from Bills to Contracts from the National Consumer Law Center describes the impacts of mandatory arbitration clauses on consumers.

The Costs of Arbitration prepared by Public Citizen's Congress Watch, details the various potential costs of arbitration, shares case stories, and compares arbitration and court costs for similar cases.

Fact Sheet: Mandatory Arbitration—Taking away big rights with small print
A summary of potential problems with mandatory arbitration from the Association of Trial Lawyers of America.

Arbitration Q&A from Public Citizen's Congress Watch provides answers to questions such as: Isn't arbitration a cheaper alternative than filing suit in court?, Why do businesses use arbitration clauses?, and What are the differences between a judge and a private arbitrator hearing a case?

Resolving Consumer Disputes: Mediation and Arbitration from the FTC describes mediation and voluntary arbitration in general.

Consumer Due Process Protocol from the American Arbitration Association
The American Arbitration Association, one of the big three administrative agencies, processes arbitration cases in a number of areas including "finance, construction, labor and employment, insurance and technology." This document sets forth the standards this agency believes should be met in business-to-consumer arbitration clauses.